We all know the benefits of a high CQC rating to reassure the public that you offer compassionate, effective, high-quality care. Moving away from paper, Word or Excel files to manage important improvement tasks makes achieving a Good rating or above easier.

As a healthcare provider, you’re expected to manage quality improvement, patient safety incidents, complaints, compliments, audits and more. To help you do this in the most effective, efficient and cost-effective way possible, you need to make sure you have the proper tools in place.

Digital apps are proven to help manage these essential tasks that are usually done on paper. This will make it easier for you to raise your CQC ratings and improve patient safety by having one single system that can be accessed by everyone, so your teams know what they need to do to improve.

Challenges Faced by Healthcare Providers

When the CQC inspector comes, it can be quite a stressful time. There is a lot of information to put together and, sometimes, it’s hard to know what information you need. Many organisations still using pen and paper, Word or Excel spreadsheets for quality management leading to scattered documents and mismatched files that might not get used or get forgotten about.

This way of managing things makes it more difficult to provide the right information during CQC inspections and adds more pressure to an already high-stress situation. As well, this can make understanding and improving from this information difficult, as there’s no quick and easy way to identify problems or common themes.

Paired with an increasing workload and staff shortages, it will be almost impossible to find the capacity to complete these time-consuming tasks.

What’s needed is one place that anyone can access with all the information you need ready for inspection that makes it quick and easy to understand what you need to do to improve. That’s where a digital system can help you.

How Going Digital Can Help

The goal is to better understand how to improve CQC ratings and make it quicker and easier for your teams to complete the important admin tasks currently being done on paper. To do this, you need a digital system that helps you understand where you are and where you need to be without taking up too much time.

With the support of the right system and creating a passionate culture surrounding learning and improvement, you put your organisation in a better position to improve CQC ratings and patient safety.

To delve into how going digital can help your organisation improve your CQC ratings, we hosted a live web conference on 24th May 2023 at 11 am.

We were joined by special guests Rachael Penny, Quality and Performance Manager, and Joanne Beniston, Head of Clinical Governance and Improvement from Mayflower Medical Group. They spoke about how Mayflower was able to take their CQC results from Inadequate to Good in six months. They also explained how they used Oversight from InPhase to support the incredible work of their teams.

Laura Marshall, co-founder of L&L Consultancy Group shared her invaluable expertise on what you need to do to prepare your teams for going digital. Laura also took us through how to quickly but softly aid the transition by changing hearts and minds and adopting new ways of working.

You also get an exclusive look at Oversight from InPhase. Oversight is a simple digital tool helping healthcare providers with CQC Quality, Incidents and Audits. We demonstrated how to make quality improvement easier and faster than before.

Learn how going digital can support your teams, save time, be more cost-effective and raise CQC ratings. Watch the recording here.

Robert Hobbs

Chief Executive Officer

InPhase’s Chief Executive and Founder, Robert has been the visionary leading InPhase to be one of the UK's leading providers of management, governance and assurance solutions, and helping organisations align their actions and goals more easily and efficiently with InPhase's suite of integrated apps.