"We found the following areas of outstanding practice:
The new provider had installed a new computer system for the recording of significant events, incidents, complaints and compliments which was called “InPhase”. The system was able to link trends and themes to identify similar issues which enabled the practice to make improvements where required. Learning is based on a thorough analysis and investigation of things that go wrong. ... External agencies recognise the practice’s innovative use of technology"
More primary and secondary care providers are now using InPhase as a tool to support them in making CQC improvements, including over 40 hospitals out of 55 gaining CQC improvements in one customer grouping.
With the change in Primary Care service provision in mind, this conference includes a Primary Care case study from Mayflower Medical Group, a GP Practise in Plymouth, on how the amazing work from their teams, supported by InPhase as their quality and patient safety tool of choice enabled them to improve their CQC ratings from Inadequate to Good in six months.
Special guests Rachael Penny, Quality and Performance Manager, and Joanne Beniston, Head of Clinical Governance and Improvement, from Mayflower Medical Group, join Robert Hobbs, CEO at InPhase to share how Mayflower Medical Group developed a new improvement culture among staff and teams that helped them with their incredible achievement.
Laura Marshall from L&L Consulting will share her expert views on how going digital with InPhase can strengthen and support your Primary Care Organisation manage the higher visibility from CQC and NHS England and what the regulatory, budgetary and structural changes will mean for your organisation.
InPhase will be showcasing the InPhase Oversight suite and you’ll see the healthcare market-leading digital tool that is already helping GP’s, NHS hospitals, community teams, ICBs, and private healthcare providers manage their CQC Quality, Incidents and Audits and drive quality improvement actions. You will see how easy it is to use and how you can continuously manage care quality assurance digitally in one place.
Organisations that should watch
As our Chief Executive and Founder, Robert has been the visionary leading InPhase to be one of the UK's leading providers of healthcare governance and assurance solutions, helping organisations align their actions, priorities and outcomes more easily and effectively using InPhase's suite of integrated apps.
Paul has vast expertise in healthcare, NHS, independent providers and social care, from practical experience and implementations of dozens of healthcare systems over the past decade. Leading the design and integration of solutions today using the InPhase suite with unparalleled knowledge.
Laura Marshall from L&L Consultancy Group will share her expert views on how going digital with InPhase can strengthen and support your Primary Care Organisation manage the higher visibility from CQC and NHS England and what the organisational, budgetary and structural changes will mean for your organisation.
With 14 years in NHS Primary Care with experience in clinical governance, practice management, operations and project management. Rachael has been the key driver in the success of InPhase at Mayflower Medical Group
Jo is a District Nurse Specialist Practitioner by background and has worked in leadership and management roles with a strong focus on patient safety and quality of care. She joined Mayflower Medical Group in September 2023 and with InPhase providing the foundation, she was able to rapidly implement systems and processes to demonstrate a commitment to learning from patient safety events (LFPSE), patient feedback and management of risk.