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Customer Stories

See how Ideagen Healthcare Guardian (formerly InPhase) is helping organisations achieve outcomes and keep our communities safer.

Care Plus Group

Video Customer Story

Care Plus Group saw a 75% increase in patient feedback responses following their digital transformation.

Sussex Community NHS Foundation Trust

Video Customer Story

Sussex Community drives CQC readiness with 75% self-assessment uptake in two months.

Cambridgeshire and Peterborough ICB

Video Customer Story

From manual spreadsheets to 60-second annual reports: Cambridgeshire and Peterborough ICB’s Ideagen Healthcare Guardian journey

Spamedica

Video Customer Story

How SpaMedica cut incidents open longer than 30 days by 90% and transformed investigations with AI-powered support from Ideagen Healthcare Guardian (Formerly InPhase)

Bedfordshire Hospitals NHS Foundation Trust

Video Customer Story

Facing an expiring legacy system and rising PSIRF demands, Bedfordshire Hospitals built a bespoke workflow that slashed reporting time by 75%. Discover how automated dashboards, streamlined investigations, and early AI assistance freed clinicians to focus on learning and action.

James Paget University Hospital NHS Foundation Trust

Video Customer Story

Learn more about how James Paget University Hospital NHS Foundation Trust is modernizing and improving patient care by digitizing and streamlining Calls 4 Concern and Critical Care Outreach Team data.

Maidstone and Tunbridge Wells NHS Trust

Video Customer Story

Find out how Maidstone and Tunbridge Wells NHS Trust modernized and optimized operations and centralized its governance approach, enhanced data quality, and improved oversight.

Chesterfield Royal Hospital NHS Foundation Trust

Video Customer Story

Find out how Chesterfield Royal Hospital NHS Foundation Trust is using Ideagen InPhase to centralize workflows, improve data accessibility, and modernize systems to better meet the needs of staff and patients alike.

Greater Manchester Mental Health NHS Foundation Trust

Video Customer Story

Find out what prompted Greater Manchester Mental Health NHS Foundation Trust to leave Datix and move to Ideagen Healthcare Guardian as part of their journey to meet their growing operational needs.

The Acacium Group

Video Customer Story

Find out what made global healthcare provider The Acacium Group migrate to Ideagen InPhase after 20+ years of advocating for Datix.

Bradford Teaching Hospitals NHS Foundation Trust

Video Customer Story

Find out more about how Bradford Teaching Hospitals facilitated a successful implementation of Ideagen Healthcare Guardian after nearly 2 decades of using Datix and what steps they took to ensure a positive patient safety culture change.

London Ambulance Service

Video Customer Story

Find out what prompted London Ambulance Service NHS Trust to migrate to InPhase to manage their audits and how it’s helped them assess, monitor and improve audit completion and compliance.

Wye Valley NHS Trust

Video Customer Story

Find out how InPhase supported the implementation of PSIRF and LFPSE and improved patient safety governance processes for Wye Valley NHS Trust.

Hampshire Hospitals NHS Foundation Trust

Video Customer Story

Find out why Hampshire Hospitals NHS Foundation Trust chose InPhase to accelerate their learning and improvement to support their vision of providing outstanding care to every patient.

James Paget University Hospitals NHS Foundation Trust

Video Customer Story

Find out what prompted James Paget University Hospitals to migrate from Ulysses and other disparate legacy systems and what cultural change has happened within the organisation towards learning and improvement as a result.

Birmingham Community Healthcare NHS Foundation Trust

Video Customer Story

Discover how Birmingham Community Healthcare NHS Foundation Trust overcame data consolidation hurdles and transformed its performance management with InPhase. Read about their rapid transition to comprehensive scorecards, streamlined reporting, and empowered decision-making, setting new standards in healthcare quality assurance.

Bedfordshire Hospitals NHS Trust - Mortality Reviews

Video Customer Story

With only 5 weeks to fully migrate from Datix, find out how Bedfordshire Hospitals NHS Foundation Trust built a powerful mortality review system that streamlines mortality reviews, expands and improves learning and enhances reporting.

The Beacon Health Group

Video Customer Story

Find out why the Beacon Group selected InPhase as their provider of choice and what they hope to achieve after the implementation process is complete.

King's College Hospital NHS Foundation Trust

Video Customer Story

Find out what prompted King's College Hospital NHS Foundation Trust to choose Oversight from InPhase, what influenced the decision making process and what the team intend to gain from their new software platform.

Wirral Community Health and Care NHS Foundation Trust

Video Customer Story

We spoke to Paula Simpson Director of Nursing and Quality Improvement from Wirral Community Health and Care NHS Foundation Trust about the impact InPhaseOversight has made on the culture of trust and it's partners.

Mayflower Medical Group

Video Customer Story

With the need to replace an old system, Mayflower decided to procure InPhase to meet the NHS England compliance standards for (Learn from Patient Safety Events) LFPSE.

East and North Hertfordshire NHS Trust

Written Customer Story

Find out how East and North Hertfordshire NHS Trust will use Incident Oversight from InPhase, the new NHS England certified LFPSE incident system to continue to work towards their goals, how it will aid them in implementing their core values of patient care and easy, robust processes to manage the large community that looks to them for help.

County Durham & Darlington NHS Foundation Trust

Written Customer Story

Warren Edge at County Durham and Darlington NHS Trust discusses how the Trust is using InPhase Oversight to support them in their commitment to quality and improvement

Bedfordshire Hospitals NHS Trust

written Customer Story

Find out what prompted Bedfordshire Hospitals NHS Trust to choose Oversight from InPhase, what the rapid migration process was like and what the migration team at Bedfordshire had to say about their experience.

Maidstone and Tunbridge Wells NHS Trust

Written Customer Story

Discover how Maidstone and Tunbridge Wells NHS Trust were able to implement InPhase and customise it to suit their management framework.

Birmingham Community Healthcare NHS Foundation Trust

Written Customer Story

Birmingham Community were looking for a way to put the power of their Performance Framework into the hands of those who can influence performance proactively, with the ability to track the history of cause and effect and create aligned actions for continuous improvement and reliable assurance.

York and Scarborough Teaching Hospitals NHS Foundation Trust

Video Customer Story

Find out how York and Scarborough Teaching Hospitals implemented Oversight from InPhase to help manage CQC self-assessments, NICE guidance and quality-related actions in their continuing improvement journey.

East of England Ambulance Service

Video Customer Story

With over 4,000 999 calls per day, 387 front-line ambulances, 178 rapid-response vehicles, 175 non-emergency ambulances, 4,000 staff and 800 volunteers, EEAST have a vast amount of ground to cover and services to organise, deploy and ensure a standard of quality across.

Sulis Hospital

Written Customer Story

Previously a part of Circle Hospitals Bath, Sulis Hospital was acquired by Royal United Hospitals Bath NHS Foundation Trust in 2021. Sulis Hospital is an award-winning hospital that offers a world-class patient experience in a calm and efficient environment.

Circle Health

Video Customer Story

Circle acquired BMI, the largest private healthcare provider in the UK in late 2019 with final CMA clearance in August 2020. Learn how the team is completing this at speed and at scale.

County Durham & Darlington NHS Foundation Trust

Video Customer Story

Learn how County Durham and Darlington NHS Trust implemented the InPhaseOversight app in the height of COVID, their hurdles and their desired outcomes.

Wirral Community Health and Care NHS Foundation Trust

Video Customer Story

Learn how Wirral initially ensured their services were supported, protected while maintaining their high level of quality during the first outbreak wave and how they are now enabling the restoration of services in a COVID-19 safe and quality compliant manner.

The Royal Wolverhampton NHS Trust

Video Customer Story

Quality and safety assurance has always been a priority at RWH. Learn how disparate data from numerous systems and spreadsheets have been rapidly brought together to create improved governance and assurance.

Wirral Council - Care Homes

Video Customer Story

Learn how collaboration between CCG, Local Authority, Community Health and the 100+ Care Homes, created a digital Care Home standards system which supports efficient processes.

Derbyshire County Council

Written Customer Story

How InPhase changed and improved the council’s performance culture An interview with Matthew Walters (Principal Policy Officer) & John Saddington (Policy Officer)

Fylde Borough Council

Written Customer Story

We look at how we created a single golden thread solution for Fylde Borough Council users to access multiple sources of information and data in one place.