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How to Enhance Patient Safety and Raise CQC Ratings with the InPhase Primary Care Oversight app

A guide to choosing, implementing and benefiting from a new digital incident reporting, risk and feedback platform made exclusively for primary care settings.
  • 60 Minutes
  • Primary Care
  • Incidents, Risk & Feedback

In this exclusive 60-minute web conference, you will learn how your primary care service can improve patient safety and satisfaction and raise CQC inspection ratings in six months with the support of a digital incident, risk and patient feedback management system.

Using real-world examples of the incredible work of Mayflower Medical Group, you will learn what tools you need in place for efficient and effective incident reporting and risk management. You will also learn how to incorporate patient feedback into your improvements to provide a higher level of patient satisfaction.

You will get an exclusive look at the InPhase system specially designed for Primary Care Services that helped Mayflower Medical Group raise their CQC ratings by two levels in six months and how it combines incident reporting, risk management, feedback (with KO41) and friends and family surveys in one place. You will also see how quick and easy it is to use and actionable insights on how to create the cultural change needed to encourage your teams to be proactive, engaged and involved.

Designed for

  • Clinical Directors
  • Primary Care Managers
  • Quality Directors
  • Governance Directors
  • Heads of Compliance and Risk

Organisations that should watch

  • Primary Care
  • Integrated Care Systems
Case study of...
Kent and Medway NHS and Social Care Partnership

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This fast-paced web conference will explain these key areas:

  • You will gain insight into the key elements InPhase Primary Care Oversight provides for significant time savings and cost efficiencies in a primary care setting.
  • Learn essential tools and strategies for successful incident and risk management, drawing insights from real-world examples of Mayflower Medical Group's achievements.
  • Explore methods for seamlessly incorporating patient feedback into quality improvement initiatives, enhancing overall patient satisfaction in their primary care service.
  • Understanding InPhase’s role in elevating CQC inspection ratings and simplifying incident reporting, risk management, and patient feedback processes.
  • Discover how to create a cultural shift within your teams, encouraging proactivity, engagement, and involvement in incident reporting, risk management, and overall improvement processes.


Andrew Bingham

Deputy Chief Executive, InPhase

Andrew is responsible for our customer success team, tasked with helping our customers make the most of the opportunities presented by our product features and key business responsibilities of customer retention, adoption and expansion.

Fancy a closer look?

Explore the full InPhase Primary Care Oversight suite of apps with our amazing success team.