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Celebrating One Year of InPhase: An Interview with King’s College Hospital NHS Foundation Trust

Roisin Mulvaney, the Director of Quality Governance at King’s, shares her invaluable InPhase insights on this significant milestone.
| Heather Lowery | Healthcare

When King’s College Hospital NHS Foundation Trust joined the InPhase family in early 2023, they were looking for a robust, reliable and integrated risk management and assurance system for triangulated learning and improvement and “to make our local risk management system one of the most innovative and powerful in the country” - Steve Walters, Head of Risk and Quality Governance at King’s.

Wednesday 3rd April 2024 marks a significant milestone—the first anniversary since the implementation of InPhase, the Trust's local risk management system (LRMS), at King's College Hospital NHS Foundation Trust.

To commemorate this occasion, we had the privilege of hearing from Roisin Mulvaney, the Director of Quality Governance at King’s, who graciously shared insights into how the Trust utilises InPhase and the myriad advantages it brings to their daily operations.

Hi Roisin, could you tell us more about your role, please?

I'm the Director of Quality Governance, which means I have the privilege of supporting our patient safety, risk, quality governance and legal teams to understand the quality of care that our patients receive and how best to take action to continuously improve. I also work closely with colleagues in the Patient Experience and Outcomes teams to ensure that we triangulate across all aspects of quality at King’s College Hospital NHS Foundation Trust.

How do you use InPhase in your day-to-day work?

I use InPhase every day. It notifies me of significant incidents and high risks instantly and allows me to access the details from all my devices. I use it for writing reports for a number of committees in the Trust to help them understand the vital safety issues and take action accordingly. It helps me to track the progress that we are making in terms of investigations, duty of candour, and mitigating risks. I am very excited about how it will help us to oversee improvements in care as we embed new ways of working under the Patient Safety Incident Response Framework (PSIRF). It's hard to imagine doing my job without it now.

What are the advantages of using InPhase?

For me, the best thing about InPhase is the ease with which it allows me to integrate information across multiple sources including patient safety incidents, CQC queries, quality alerts, PALS, complaints, audits and NICE guidelines.

For example, during Epic go-live we were able to see a live picture of all incidents, risks, quality alerts and My Chart queries in one place. Within that, we could see the issues that people were most concerned about to ensure that these were escalated quickly for action within the Apollo implementation team.

I am very lucky to have a brilliant team who have been working on the InPhase rollout. They have worked incredibly hard to roll it out in record time, ensuring that it met the new national guidelines for incident reporting well ahead of the majority of other Trusts. They continue to innovate and work closely with the company to find the best ways of using the system to make our lives just a little easier and more importantly to help ensure we best understand how to prioritise action to keep our patients safe.

I am looking forward to the rollout of My Hub in April which we hope will make it easier for local managers to see everything they need in just one place.

How does InPhase differ from other similar LRMS systems?

I've used multiple different systems both at King's and at other organisations, and InPhase is by far the most intuitive and integrated system. The support we have had from InPhase has also been phenomenal, and a step change from other system providers. They have been really supportive and responsive to amending the system to our needs as a large complex Trust.

The most important bit for me was that InPhase supported us in importing all of the data from our old provider into InPhase. I was very reluctant for us to lose the precious information about safety issues at King's over the last few decades, as I continue to see this as a valuable insight for our safety journey.

A year worth shouting about.

InPhase stands out against previous systems used by King’s as the most user-friendly and intuitive system. The seamless integration capabilities enable King’s to oversee improvements, stay notified of important incidents and mitigate risks. The simplicity of integrating data across multiple sources enables King’s to see a live, triangulated overview for easy identification of issues and quickly course correct.

InPhase is excited to continue its amazing partnership with King’s College Hospital and can’t wait for the next year ahead!

To find out how InPhase can help you build a powerful LRMS system, schedule your time with an expert today.

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