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49% of NHS Staff Cite Technology as a Key Source of Stress, Research Finds.

How can we improve healthcare technology adoption by Trusts before March 2025, according to NHS England's vision? A BT study found that NHS staff want reliable technology.
healthcare professionals around a table shaking hands with laptops
| Robert Hobbs | Healthcare

As technology advances, many healthcare providers are adopting digital innovation to improve patient care and efficiency. However, a recent study conducted by BT revealed that 49% of NHS staff view technology as a significant source of stress.

NHS staff need to rebuild confidence in their digital systems, as highlighted by a worrying statistic from BT and an article published by Digital Health in August 2023 entitled 'NHS Staff Just Want Tech That Works.' The article emphasises the importance of healthcare providers overcoming obstacles and discovering practical solutions as NHS England strives for a comprehensive technological revamp by March 2025.

NHS England's Digital Transformation Plan.

The NHS learned from the Covid-19 pandemic that digital transformation is crucial. Healthcare organisations with strong digital systems were more prepared for the crisis. NHS England's "Our strategy to Digitise, Connect and Transform" highlights that technology is most useful when it makes current practices easier, faster and more streamlined, not just digitises them.

However, only 20% of Trusts can be considered digitally mature. A staggering 73% of NHS staff call for more advanced technology to support their work, while 83% cite a problem with accepting and enacting changes within their organisation. As well as this, problems with integrating new systems with existing legacy ones, accessibility problems and time-consuming usage times raise a problem for 60% of NHS staff.

As well as this, the NHS is wrestling with low staff levels and staff burnout. When NHS staff are also battling with digital systems that cannot keep up with the current workload, it increases that frustration by prolonging the time it takes to complete tasks when the to-do list is overwhelming enough.

The Pathway Forward: Empowering NHS Staff

To tackle these issues, we need a broad strategy encompassing more than just technology. The best approach involves a completely integrated system that allows data to move freely between systems, care providers, and settings.

To make things easier, digital platforms should collect data and give useful information. It's also important to help staff get used to change over time by changing their way of thinking, through comprehensive training and support.

Modernising is essential, and to do so, market-leading digital tools that work well with existing systems and modules are necessary. Tools should be easy to use, quick, and intuitive for staff to adopt, providing an exceptional user experience.

Oversight from InPhase

To support NHS trusts in their digital transformation, InPhase’s suite of over 30 fully integrated apps, including LFPSE incidents, PSIRF, risks, mortality, complaints, clinical audits, IPC audits, planning, performance, surveys, assurance, NICE, and CQC self-assessments has been proven to reduce costs, save time and increase CQC ratings within 6 months.

InPhase’s ease of use is shown by Bedfordshire Hospitals' experience of a seamless transition from their incumbent NRLS system with no drop-off in incident reporting.

“We compared the number of incidents that were reported on [their previous system] for the first 2 weeks of October with the following 2 weeks when we went live with the LFPSE forms with InPhase Incident Oversight, and there was no difference or drop-off.” – Robert Buddle, Bedfordshire Hospitals NHS Trust.

Another customer experienced a 25% increase in reported incidents within the first 3 months of implementation and a 70% increase in reported near-misses.

The platform is easily accessible on various devices, allowing users to access specific forms for audits or incident reporting through QR codes or URL links. InPhase's adaptability is highlighted by its seamless integration with third-party vendors., the platform's ability to gather and analyse data from multiple sources provides a comprehensive view, enabling all staff levels to learn and improve.

"With Oversight, everything will be in one place, meaning we don’t need to pull data about the quality of care from multiple different sources." – Rachael Corser, East and North Hertfordshire NHS Trust.

Crucially, InPhase emphasises ongoing training as a cornerstone of its approach. From initial implementation training to continuous accessibility for refreshers and further accreditations, InPhase ensures that staff are equipped with the skills needed to harness the platform's full potential.

Schedule your time with an expert today to find out how Oversight from InPhase can redefine what technology means to your organisation.

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Robert Hobbs

Chief Executive Officer

InPhase’s Chief Executive and Founder, Robert has been the visionary leading InPhase to be one of the UK's leading providers of management, governance and assurance solutions, and helping organisations align their actions and goals more easily and efficiently with InPhase's suite of integrated apps.

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