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WEBINAR

Turning human experience into usable quality improvement actions

Learn how to leverage real-time feedback tools to streamline processes, reveal actionable insights, and empower your team to deliver measurable improvements in care.
  • 60 mins
  • Healthcare
  • Complaints & Feedback
  • UK

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Healthcare organizations understand the importance of patient and caregiver feedback in improving care quality and safety. Yet, traditional feedback systems often fall short, buried in manual processes and disconnected from broader organizational goals. This creates challenges in identifying trends, prioritizing actions, and fostering trust.

This exclusive 60-minute webinar will demonstrate how real-time feedback analytics can close these gaps. Learn how digital and automated complaints tools take the pain out of managing feedback by using centralized data for better oversight, and integrating feedback with other critical areas such as incidents, quality, and risks.

Discover how real-time dashboards provide actionable insights that help you spot trends, develop smarter improvement plans, and track outcomes with complete transparency. Gain practical insights into leveraging these tools to save time, reduce inefficiencies, and create a culture of continuous improvement that puts patients and families at the heart of care delivery.

Designed for

  • Compliance Directors & VPs
  • Governance Directors & VPs
  • Heads of departments for Governance
  • Complaints Leads
  • PALs Teams
  • Patient Experience Teams

Organisations that should watch

  • Hospitals
  • Independent Healthcare Organisations
  • Integrated Care Systems

Hosts:

Andrew Bingham

Deputy Chief Executive, InPhase

Andrew is responsible for our customer success team, tasked with helping our customers make the most of the opportunities presented by our product features and key business responsibilities of customer retention, adoption and expansion.

Paul Clinton

Head of Product, Ideagen InPhase

Paul has vast expertise in healthcare, NHS, independent providers and social care, from practical experience and implementations of dozens of healthcare systems over the past decade. Leading the design and integration of solutions today using the InPhase suite with unparalleled knowledge.

This exclusive conference covers these key areas:

  • How real-time analytics highlight trends and inform data-driven decisions to improve care quality.
  • How integrating feedback with data like incidents, risks, and policies creates a complete overview for targeted improvements.
  • How to use action-tracking tools to implement and monitor progress on improvement plans.
  • How intuitive feedback forms increase response rates and simplify the submission process across all devices.
  • How to engage patients and families effectively using tools that empower their voices in shaping care delivery.

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