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Customer Story

York and Scarborough Teaching Hospitals NHS Foundation Trust

York and Scarborough Teaching Hospitals NHS Foundation Trust provides a range of specialist and acute hospital healthcare services for around 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale. They manage eight hospital sites with around 10,000 staff. In the 2021/22 year alone, they had over 125,000 A&E attendees, 90,000 attendees at Urgent Care and 161,400 inpatients including both adults and children.

Find out how York and Scarborough Teaching Hospitals implemented Oversight from InPhase to help manage CQC self-assessments, NICE guidance and quality-related actions in their continuing improvement journey.

“So far, the main benefit is the oversight it’s enabled us to have at Trust level so it can absolutely inform our strategy and our plans to transform the service on our journey to excellence” - Sean McKenna, Head of Compliance for York and Scarborough Teaching Hospitals NHS Foundation Trust


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Case Study

As a result of the CQC introducing a transitional regulatory approach framework, York and Scarborough noticed key improvements across services, however, the reports weren’t detailed enough. These processes were predominantly manual, too, and “took up and awful lot of time and resource to get set up. There was a lot of to-ing and fro-ing between different individuals to get documents with the right amount of information in, back and forth with quality checks etc. So, overall, a lot of time and effort needed,” Sean McKenna, Head of Compliance for York and Scarborough remembers.

Ultimately, York and Scarborough wanted a system in place that would streamline these processes, save time and gather enough information for robust and reliable assurance to create a standard of quality across the eight hospital sites within the organisation. InPhase won the attention of York and Scarborough thanks to its incredibly intuitive user interface and its clear presentation of data that helps them manage their key care quality data more efficiently and effectively.

“We particularly chose InPhase because of how interactive the system was, user friendly and it just looked visually appealing.” - Sean McKenna

After the implementation of Oversight within the Trust, which took a short three months in total, York and Scarborough were able to manage their NICE guidance and CQC self-assessments as well as create quality-based audits to assess progress and aligned actions for improvement.

Thanks to the clear and visual reporting style that presents data in real time, York and Scarborough are able to drill down several levels of data, from hospital or care group right down to ward or team. Gantt-style action plans can be aligned with key care quality information, for an at-a-glance overview of the progress of plans with access for all staff at any level, so they can see what their actions are and how they coincide with the Trust’s broader goals.

As a result of the detailed data, users can track the golden thread of cause and effect, allowing for better and more informed decision making surrounding continuous improvement.

“So far, the main benefit is the oversight it’s enabled us to have at Trust level so it can absolutely inform our strategy and our plans to transform the service on our journey to excellence” - Sean McKenna

Furthermore, InPhase offers a wide range of over 20 integrated apps in our Oversight suite that sets up Trusts perfectly for future or concurrent upgrades to expand their system. These apps are fully configurable, as well as allowing for custom building within them to create a system designed for a Trust’s specific needs. York and Scarborough plan to grow with InPhase over time and the system has the capabilities to grow with them as they develop.

“Ideally, we want the system to grow and develop. We want the system to work better for staff at a ward and speciality level, pull out the themes of information so they’ve got the interactive dashboards at that ward and departmental level to inform their day-to-day practice to drive their continuous improvement.” - Sean McKenna

For more information on how Oversight from InPhase can help you on your journey to improvement, schedule your time with an InPhase expert today.

York and Scarborough Teaching Hospitals NHS Foundation Trust

Download Case Study

Find out how York and Scarborough Teaching Hospitals implemented Oversight from InPhase to help manage CQC self-assessments, NICE guidance and quality-related actions in their continuing improvement journey.

Download York and Scarborough Teaching Hospitals NHS Foundation Trust Case Study

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