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Written Customer Story

Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust located in the South-East of England with 2 main hospitals and outpatient clinics in a wide range of locations in Kent and East Sussex . The Trust provides a full range of general hospital services as well as some areas of complex care to around 760,000 people and employs over 7,000 members of staff.

Discover how Maidstone and Tunbridge Wells NHS Trust were able to implement InPhase and customise it to suit their management framework.

What the customer says:

“InPhase enables rapid turnaround of projects and improvements. The functionality within InPhase allows us to do this in a really much more enhanced and intelligent way.”


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Case Study

Prior to working with InPhase Maidstone and Tunbridge Wells already had an improvement management framework in place. Based on project management theory, they had developed their Exceptional People, Outstanding Care Improvement Programme (EPOC IP) model. They were looking for one single system that would support them in strategy deployment, continuous improvement projects and action alignment. The previous project management system they were using didn’t support this integration for the efficiency they required.

Their goal was to have one system in place that would take an improvement strategy from the top-level of the Trust and cascade it down to the Trust’s front-line teams. The teams could then complete their relevant actions and the continuous improvement cycle would then work its way back up to the top level, providing evidenced, reliable assurance that improvement is taking place.

Maidstone and Tunbridge Wells selected and implemented a combination of modules from the InPhase Oversight suite to support them in their continuous improvement management. InPhase’s suite of over 20 integrated, customisable and fully configurable apps create a triangulated management system that supports Trusts establish the golden thread of improvement project strategy deployment, and continuous improvement cycle of Plan Do Study Act. InPhase Oversight takes the strategy for improvement and deploys it down the organisation and presents it in the frame of reference of the staff member looking at it.

“So the strategy deployment drills down to a very concrete set of actions that you can then deploy across the organisation as a set of corporate projects, but also, specifically within each division. Staff have a very specific set of actions that they need to be undertaking and acting on, to prove against those metrics that have been agreed upon. So, we also take that same philosophy and apply it to a set of objectives that are measurable that everybody should be working towards.”

Bilal Wahid, Director of Improvement and Delivery, Maidstone and Tunbridge Wells NHS Trust

This way, all team members are clear on the Trust’s vision of improvement, know what they need to deliver which encourages the whole organisation to pull in the same direction towards quality improvement. InPhase Oversight provides the ability to break down strategy into strategic themes and deploy them throughout the Trust, as well as create aligned actions that drive out waste and focus on the most impactful work, for the ultimate traction towards their improvement vision.

“InPhase enables rapid turnaround of projects and improvements. The functionality within InPhase allows us to do this in a really much more enhanced and intelligent way.”

Bilal Wahid, Director of Improvement and Delivery, Maidstone and Tunbridge Wells NHS Trust

InPhase supports multi-stakeholder collaboration around projects and improvement. It enables all staff at any level to take part in projects, without needing to be a Project Manager or a system expert. Users can align project actions with Clinical Quality, Audits and Governance for thorough assurance that everyone is working towards the same goal. As a result of this, combined with the system’s lightning-fast responsiveness across any device for faster data collection surrounding progress, Maidstone and Tunbridge Wells can reach their improvement goals much faster, along with the assurance that progress is happening along the way.

Maidstone and Tunbridge Wells will continue to use InPhase to manage their projects and drive improvement from the ground up. InPhase allows them to create a cycle of improvement that keeps them working towards their overall improvement strategy and ensures that every member of staff is aligned with these goals.

For more information on how InPhase can support you in your project management, schedule your time with one of our experts today.

Maidstone and Tunbridge Wells NHS Trust

Discover how Maidstone and Tunbridge Wells NHS Trust were able to implement InPhase and customise it to suit their management framework.

Download Maidstone and Tunbridge Wells NHS Trust Case Study

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