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Video Customer Story

King's College Hospital NHS Foundation Trust

King’s College Hospital London NHS Foundation Trust is one of the UK’s largest NHS Foundation Trusts, treating an astonishing 1.5 million people per year across 5 sites in the Southeast of London and Kent. As one of the biggest and busiest Trusts in the country, they need a system in place that can keep up with the fast-paced nature of their day-to-day.

Recognising the need for a more efficient and secure solution which underscored the importance of reliable data and statistical analysis in detecting patterns and addressing concerns proactively, find out more about why King's College Hospital NHS Foundation Trust decided to transition to the Freedom to Speak Up App from InPhase.

Jacqui Coles - Freedom to Speak Up Guardian,
King's College Hospitals NHS Foundation Trust / Vice Chair London Network

What the customer says:

"There is so much in this workflow management that we feel that [when] in place can help us with having triangulated dashboards so we can pick up where our gaps are, where our barriers are."


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Case Study

King's College Hospital NHS Foundation Trust faced common challenges in managing its new Freedom to Speak Up (FTSU) initiative and its related processes. Guardians relied on manual processes, primarily using widely available tools like Excel spreadsheets, to collect and analyse data related to staff concerns and whistleblowing incidents. However, this approach had several limitations, including data security concerns, time-consuming processes, and difficulties in generating detailed analytics.

The use of Excel spreadsheets posed various challenges for King's College Hospital NHS Foundation Trust. These Excel files were vulnerable to corruption and loss of data, raising concerns about confidentiality and accuracy. Managing increasing case numbers became increasingly time-consuming, with guardians struggling to maintain continuity and ensure accurate data entry.

Excel lacked robust reporting capabilities, making it difficult to generate detailed analytics and identify trends or barriers to speaking up. Guardian offices emphasised the importance of triangulating data from multiple sources, but Excel's limitations hindered the seamless integration and analysis of disparate data sets.

"[…Triangulation is] something that we're really, really passionate about, and something that the Guardians office keep telling us all that we need to triangulate, but that's not very easy when you're working off of an Excel spreadsheet."

Jacqui Coles - Freedom to Speak Up Guardian, King's College Hospitals NHS Foundation Trust / Vice Chair London Network

InPhase's platform offers robust capabilities for data triangulation, allowing guardians to analyse data from multiple sources. Seamless integration of data from multiple sources will facilitate better triangulation, helping guardians identify cultural hotspots and areas for improvement. The apps streamline workflow management, enabling better management of individual cases, identification of barriers, and monitoring of case progress. InPhase provided automated reporting and dashboarding features, saving time and enhancing data accuracy for guardians.

"There is so much in this workflow management that we feel that [when] in place can help us with having triangulated dashboards so we can pick up where our gaps are, where our barriers are."

Jacqui Coles - Freedom to Speak Up Guardian, King's College Hospitals NHS Foundation Trust / Vice Chair London Network

Automated reporting and dashboarding features will save guardians significant amounts of time and effort, allowing them to focus on addressing staff concerns and provide a timely response. Enhanced reporting capabilities will enable guardians to generate detailed analytics and identify trends or barriers to speaking up more efficiently. The platform's advanced security measures will ensure confidentiality and integrity of data, fostering trust and confidence among staff. The app's workflow management features will improve the management of individual cases, leading to quicker resolution and better outcomes for staff.

"Instead of having to block out time to put it all on the portal. You can just pull that data out really quickly."

Jacqui Coles - Freedom to Speak Up Guardian, King's College Hospitals NHS Foundation Trust / Vice Chair London Network

By transitioning to InPhase's Freedom to Speak Up App, King's College Hospital NHS Foundation Trust aims to address the challenges associated with Excel spreadsheets and enhance their FTSU initiative. The anticipated benefits include improved data security, streamlined workflow management, and enhanced analytics capabilities, ultimately leading to a safer and more supportive work environment for all staff members.

Browse our case studies
 

King's College Hospital NHS Foundation Trust - FTSU

Find out why King's College NHS Foundation Trust chose to transition ot a dedicated Fredom to Speak Up platform for enhanced security, better reporting and increased efficiencies.

Download King's College Hospital NHS Foundation Trust FTSU Case Study

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