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Call 4 Concern (Martha's Rule) App

Empowering family, carers and staff to raise concerns for a second opinion.

The Calls 4 Concern (C4C) app is a cutting-edge solution for healthcare teams that need a reliable, efficient, and flexible way to collect and manage CCOT data. With features like customizable data capture forms, real-time insights, and compliance-ready reporting, the C4C app ensures that patient care remains the primary focus. Accessible from any device and equipped with actionable dashboards, the app reduces inefficiencies, improves data quality, and accelerates quality improvement processes across your organization.

audit automation icon
Easy, intuitive capture form
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Mobile-friendly in the cloud
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Alert driven investigation process
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Lessons learned actions
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Easy installation and migration

Datasheet Download

A free Incident App PDF datasheet for you to take away.

Simplify data collection with customizable forms

Quickly and easily collect the right data every time with customizable data capture forms. You can collect, review, and manage all CCOT data quickly and efficiently from any device, making it easier for healthcare teams to focus on patient care instead of being bogged down by paperwork.

Real-time insights to drive quality improvement

Get immediate access to real-time insights with built-in, live dashboards. Whether you need to monitor trends, track CCOT responses, or analyze patient outcomes, the app delivers actionable insights that empower your team to make informed decisions and drive continuous improvement.

Can be aligned to regional and national reporting standards

Have the flexibility to align your app to any regional and national reporting standards, including Martha’s Rule. Customize the app to capture every piece of necessary information, minimizing the risk of incomplete data and ensuring compliance with NHS regulations for better patient outcomes.

Stronger data quality for quality improvement

Get consistent data across the organization and reduce time spent chasing for extra information thanks to prompts and form validation rules that make sure the team enters the right information from the beginning. Understand at a glance what’s happening in clear and visual dashboards and make informed decisions for improvement sooner.

It's designed so that if this is the first time you interact with the product, it's easy to use. You click and it naturally flows. It's been designed by the clinical teams for them to do their work.

Paul Morris, Chief Nurse - James Paget University Hospitals NHS Foundation Trust

Key Features

Managing audits in healthcare

Customizable forms

Design and modify data capture forms to fit your organization’s precise needs, ensuring clarity and accuracy every time.
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Real-time dashboards

Built-in visual dashboards provide instant insights into CCOT trends, responses, and patient outcomes for informed decision-making.
Healthcare NICE guidance

Intuitive validation

Intelligent prompts and rules ensure consistency in data capture, helping reduce delays caused by incomplete submissions.
Managing policies in healthcare

Time-saving tools

Reduce administrative hours with streamlined workflows, automated processes, and clear, actionable reporting.
Improving quality in healthcare

Multi-device accessibility

Access data and forms seamlessly from any device—mobile, tablet, or desktop—via QR codes or direct links.
NHSi well led automation

Compliance-ready tools

Meet regional and national standards, including Martha’s Rule, to safeguard patient care and regulatory adherence.
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Easily customisable

Effortlessly tailor the app to your specific needs at any time.

Benefits

  • Simplify and expedite the collection of Calls 4 Concern data with an intuitive interface.
  • Monitor and analyze CCOT and patient data with up-to-date, dynamic dashboards.
  • Create and adjust capture forms to meet your team's needs, enhancing data accuracy and compliance.
  • Input data from any device using URLs or QR codes, ensuring flexibility and ease of access for all team members.
  • Generate immediate reports to track progress and identify opportunities for quality improvement.

More Resources

10 Datix and LFPSE Incident System Myth Busters

Incident Article
NHS England has set a firm deadline of 31st March 2023 for all healthcare providers to make the move to an LFPSE (Learn from Patient Safety Events) compliant incident reporting system. Considering the changes, we’ve uncovered the truth behind common misconceptions surrounding changing software providers.

The Ultimate Guide to Learn from Patient Safety Events (LFPSE)

Blog

As of March 31st, 2023, all healthcare providers are required to have at least a test mode upgrade to Learn from Patient Safety Events (LFPSE) from their old National Learning and Reporting System (NRLS). To help you and your teams best manage the transition, we have created a number of resources, from blogs to datasheets to webinars.

How to Learn from Patient Safety Incidents using Innovation and Triangulation with King’s College Hospital NHS Foundation Trust.

60 mins | Healthcare | Patient Safety Learning
Join us and special guests King’s College Hospital NHS Foundation Trust to learn how Integrated Digital patient safety tools can facilitate stronger triangulation and how King’s College Hospital NHS Foundation Trust are utilising innovative technology to benefit their learning.

What happens next?

Book your own demo

To find out more about how you can strengthen data quality, save hours per month in reporting and meet the requirements of Martha’s Rule, speak to an Ideagen InPhase expert today.