What can we learn from the use of data during the COVID-19 crisis.
We often visit CEO’s, Heads of Transformation, culture “experts” and performance leads, to talk about transformation and performance improvement. We often hear data is the new golden bullet that will help them be smarter, do a better job, drive more revenue or provide a better service.
Being well-led in times of crisis needs different ways of working
I’ll tell you what’s scary. Over the last 4 weeks, I’ve seen massive government departments, big corporate businesses, care homes and other critical front-line organisations spin up spreadsheet after spreadsheet to help them manage what is now the fastest-changing operational environment they’ve ever seen.
Robert takes us through InPhase’s rapid response to covid-19
How are you doing?
When COVID-19 first hit, I wanted to make sure all of our customers, as well as our staff, were OK.
We setup a process to call all of our customers and asked them “how can we help” (many of our customers are key service providers; the NHS and health service providers, Local Authorities, Fire Services, Social Housing providers). They all said “we are really struggling with understanding what’s happening with our workforce. We are finding it difficult to manage key actions and who has to perform the high priority actions with so many people going off sick and self-isolating.” Mobile working clearly added to the complexity.