How are you doing?
When COVID-19 first hit, I wanted to make sure all of our customers, as well as our staff, were OK.
We setup a process to call all of our customers and asked them “how can we help” (many of our customers are key service providers; the NHS and health service providers, Local Authorities, Fire Services, Social Housing providers). They all said “we are really struggling with understanding what’s happening with our workforce. We are finding it difficult to manage key actions and who has to perform the high priority actions with so many people going off sick and self-isolating.” Mobile working clearly added to the complexity.