In 2023, Gateshead Health NHS Foundation Trust embarked on a transformative journey by implementing several Apps from InPhase. The rollout was comprehensive, aiming to streamline quality, compliance and assurance and improve efficiency across the Trust.

Elevating Transparency: Introducing Freedom to Speak Up App

Recognising the need for a supportive environment, the Trust also adopted the InPhase Freedom to Speak Up App. This strategic decision provided a platform for Freedom to Speak Up Guardians. It ensured a unified approach to dealing with concerns and promoting transparency.

To boost awareness and use of the system, John Boland, a Customer Success Manager at InPhase, spent a day helping the Trust team. He focused on showing the system's current uses and future plans.

Collaboration in Action: Engaging with Key Stakeholders

During his visit, John met with key stakeholders. They included Michael Shaw, the Chief Nursing Information Officer, Katie Wheeler, the InPhase Administrator, Laura Snaith, the Project Implementation Lead, Paul Willard, and Glynis Parker-Cairns, the Project Managers. They set up an interactive space in the Staff Area to talk with a diverse range of staff across various roles.

User-Centric Feedback: Streamlining Information Recording

Staff feedback was very positive. Many highlighted the ease of recording info as a top feature. Before, users needed PCs or laptops. Now, tablets and Trust mobile devices have replaced them. This change streamlined data entry processes. As a result, information capture efficiency at the Trust has notably increased.

Looking Ahead: A Future of Enhanced Collaboration and Efficiency

Gateshead Health NHS Foundation Trust continues to use InPhase. They are poised to achieve new milestones in efficiency and patient care. InPhase will keep supporting and working with the Trust. They are ready to handle future challenges and improve healthcare.

Empowering Voices: Upholding Commitment to Excellence

Gateshead Health NHS Foundation Trust empowers staff with easy tools. They also foster a culture of honesty and quickness. This shows their commitment to improving patient outcomes and operational effectiveness. InPhase is a cornerstone of their strategy. They are paving the way for a future where innovation and compassion meet in healthcare delivery.

To find out more about how InPhase can support your organisation’s Freedom to Speak Up Initiatives, speak to an advisor today.