In London in early October 2024, attendees gathered for the latest InPhase User Group meeting, excited for new updates, insights and food and drinks! We welcomed a wonderful mix of both familiar and new faces and colleagues who had previously worked together but moved to different trusts connected again.

A bright future with Ideagen

Attendees were eager to find out how the recent acquisition of InPhase by Ideagen would affect their current InPhase use and services. Sessions led by David Sharp, VP of Professional Services for EMEA, and Muna Ebongalame, SVP of Success Global, got excitement bubbling.

Attendees left the sessions feeling confident about the future, eager to embrace the additional support and resources that Ideagen would provide. Customers recognized the potential for growth and how they could maximize their use of the product moving forward.

Focus on Innovation with Customer Insights

Discussions shifted from implementation to innovation as many attendees felt empowered to design and build their own dashboards and workflows using the systems customization capabilities. This flexibility allowed them to enhance efficiency, compliance, and quality across various departments and areas within their trusts and organizations.

Showcasing Success: Kings College Hospital’s Progress

Kings College Hospital took the stage to showcase their impressive progress since their last user group appearance. They highlighted the development of custom dashboards that consolidate all data related to individual patients into a single view. This streamlined approach reduced the need to navigate multiple apps, a feat made possible by Ideagen InPhase's triangulation capabilities.

Maidstone and Tunbridge Wells’ Transformation

Maidstone and Tunbridge Wells NHS Foundation Trust shared their journey of transformation, detailing how they have effectively managed their Ideagen InPhase system over the years. Their work on dashboarding extended beyond incident reporting to include PSIRF, maternity, and progress tracking for audits, NICE, and CAS alerting processes. This comprehensive approach has significantly improved efficiencies across the Trust.

Frimley Health NHS Foundation Trust's Success Story

Frimley Health NHS Foundation Trust, though newer to the spotlight, shared their experiences with implementation challenges and successes. They navigated the complex task of migrating three legacy Datix versions into one cohesive InPhase system while also integrating their InPhase setup with their Electronic Patient Record (EPR) system to enhance data quality in incident reporting.

Positive Feedback from Attendees

The collective feedback in the room was overwhelmingly positive, with attendees expressing their satisfaction with the InPhase product. They highlighted the scope, scale, and power of the system compared to their previous solutions. The excitement continued during Paul Clinton’s engaging product and platform sessions, where attendees explored the apps created over the past year and learned about new features on the horizon. Many were delighted to see their wishes for new functionalities reflected in the product roadmap. A standout moment was when Paul shared the future of InPhase's remarkable AI capabilities, developed in collaboration with the Ideagen AI team.

Recognizing Excellence: The Awards Ceremony

The event concluded with a spirited awards ceremony, celebrating outstanding achievements among the attendees.

The Benefits Realization Award – King's College Hospital NHS Foundation Trust

Kings College Hospital NHS Foundation Trust received the Benefits Realization Award for their successful implementation of the Freedom to Speak Up app, working closely with InPhase and their internal FTSU guardians to develop a template embraced as a standard by other trusts.

Innovation Award – Maidstone and Tunbridge Wells NHS Foundation Trust

Maidstone and Tunbridge Wells NHS Foundation Trust was honored with the Innovation Award for their Command Centre, utilizing InPhase’s real-time dashboards to make swift decisions that enhance efficiencies and improve patient experience.

Cultural Change Award – Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire was recognized with the Cultural Change Award, highlighting their impressive strides in embedding the system further into their operations, despite experiencing a "change in the guard" with a new team on the InPhase project.

Special Recognition Award – Wye Valley NHS Trust

Wye Valley received a Special Recognition Award for their outstanding successes with their incident and PSIRF apps, particularly for their collaborative approach in using their mortality module to foster openness with families during sensitive processes.

A Collaborative Spirit: Building a Supportive Community

Throughout the day, customers exchanged knowledge and contact details, eager to improve their own InPhase systems. This dynamic interaction demonstrated the strength of the InPhase community and the potential for forward-thinking customers to innovate and share their successes across the NHS and beyond. The event was a testament to collaboration, growth, and the exciting future that lies ahead for patient safety initiatives through InPhase.