The Ideagen InPhase Annual User Group made its way up North in Leeds for its 2024 rounds. For many, this was a chance to reconnect with familiar faces, while others were meeting for the first time. Colleagues who had previously worked together but had since moved to different trusts were delighted to reunite, fostering a sense of community and shared purpose.

Looking forward to a positive future with Ideagen

With questions on the minds of many regarding the acquisition of InPhase by Ideagen, the sessions led by David Sharp, VP of Professional Services for EMEA, and Clare Boswell, VP of Customer Success EMEA, proved to be enlightening.

Attendees are looking forward to an exciting future with Ideagen, with more resources dedicated and more support during implementations and use, ensuring a great customer experience.

Inspiring Customer Sessions: Real-World Experiences

The customer sessions were nothing short of brilliant, with each presenter offering unique insights into their experiences implementing and using InPhase. Common themes emerged, particularly regarding the cultural shifts that accompany a digital transformation from long-standing products like Datix. Attendees exchanged stories of overcoming challenges, reinforcing the value of collaboration.

Implementation Guidance with Bradford

Bradford Teaching Hospitals NHS Foundation Trust shared their rationale for choosing InPhase, emphasizing the importance of providing clear training routes for all staff before the implementation project concluded. This proactive approach ensured that everyone was ready to hit the ground running.

Maximizing potential with North Tees

North Tees NHS Foundation Trust explained their motivations for moving away from Datix and discussed their strategy to maximize the system's potential by involving more stakeholders across the Trust.

Paperless Board meetings with Care Plus

Care Plus spoke passionately about their digital journey, highlighting how they drastically reduced paper usage throughout the organization. They now conduct all board meetings using InPhase’s product and dashboard, eliminating costs associated with printing and mailing complaint correspondence thanks to the Feedback App.

Post-implementation positivity and productivity with Tees Esk and Wear Valley

Tees Esk and Wear Valley shared their journey in selecting InPhase and the positive impact the system change had on incident reporting. Post-implementation, they noticed an increase in reported incidents, attributing this to the ease of use of InPhase forms. They also shared their ambitious roadmap for rolling out additional InPhase apps in the coming year.

Enthusiasm for Innovation: Exploring New Features

Attendees’ ears pricked up during Paul Clinton’s sessions on product and platform updates. Attendees eagerly explored the new apps developed over the past year and looked forward to upcoming features. Many expressed delight at the roadmap, particularly the unveiling of the innovative AI capabilities being developed in partnership with the Ideagen AI team.

Celebrating Success: The Awards Ceremony

The event culminated in a spirited awards ceremony, recognizing the outstanding achievements of various organizations.

Cultural Change Award – Greater Manchester Mental Health

Greater Manchester Mental Health received the Cultural Change Award for their impressive strides in enhancing patient safety and experience by fully leveraging the fantastic features within the InPhase product.

Special Recognition Award – Care Plus Group

Care Plus Group earned the Special Recognition Award for their remarkable transformation of their organization's digital culture, significantly reducing paper usage and embedding InPhase into the core operations from frontline teams to the board.

Building Connections: A Thriving Community

As the day came to a close, attendees left feeling inspired and empowered. Many were eager to exchange contact details, fostering a spirit of collaboration and support among organizations. The Ideagen InPhase Northern User Group meeting was a resounding success, filled with engaging discussions, shared experiences, and a collective commitment to improving patient safety and operational efficiency. We look forward to more opportunities to connect and grow together in the future!