As healthcare professionals know, it’s important to track Calls 4 Concern data when a patient’s health declines and causes worry for the patient’s loved ones. Also, when reaching out to the Critical Care Outreach Team (CCOT), it’s crucial that their daily observations are tracked properly and thoroughly.

It’s not just tracking CCOT and Calls 4 Concern data that’s important – finding an effective way of making sure that it can be analyzed and learned from so that organizations can learn from what has come before and improve patient safety and care.

In our talks with trusts, we’ve found that some trusts are workshopping how they can manage CCOT and Calls 4 Concern data and finding it difficult to collect all the data that they need and make sure that it’s being used properly towards learning and improvement.

Current Challenges in Calls 4 Concern Data Management

James Paget University Hospitals NHS Foundation Trust has found several issues in managing Calls 4 Concern data. The reliance on insecure spreadsheets for manual data entry has proven problematic, meaning they’re spending a lot more time than necessary collecting and organizing data to make sure it’s usable. Team members can spend up to 12 hours each month reviewing this data to ensure its accuracy. This manual review process is not only time-consuming but also prone to errors.

Also, organizations can find it hard to collect all the required data under Calls 4 Concern and data related to Martha’s Rule. The data collection process can be too time-consuming and difficult for the person responsible to manage it all.

Some team members can also feel uneasy about handling data when it’s presented in a complicated way. Usually, the person responsible for tracking and managing the data inputs and organizes it in a way that makes sense to them and others must learn what it means before becoming involved with tracking it themselves. This makes it more difficult for others to help with organizing the data as it only makes sense to one person.

Also, it can be daunting for someone new to wade through hundreds of lines of Excel data. This causes inconsistent and incomplete records. If a dedicated expert cannot manage this data, it can fall behind, which increases the number of resources needed for this task.

Another significant issue is that with all the work going into inputting and organizing the data, it leaves little room for the analysis, learning and improvement work which is necessary for improving patient safety.

How a Digital Solution Can Ease These Challenges

Digital solutions offer a way to address these challenges and transform how Calls 4 Concern and Martha’s Rule data is managed. Advanced technology can help healthcare organizations, streamlining data collection and analysis. This will reduce staff workload and cut errors.

The Ideagen InPhase app simplifies data entry and analysis. Its intuitive design makes it accessible to those without specialized IT skills, this means team members can easily manage data with little training and it also reduces the risk of errors from manual entry.

The app ensures that all data is collected and available. This capability helps to eliminate gaps in data collection and provides a complete picture of patient care concerns. Also, the digital solution can report and visualize data which lets teams turn it into insights. They can then spot trends, track quality improvements, and drive changes.

Watch Our Webinar to Learn More

Watch our 60-minute webinar on how digital solutions can transform your management of Calls 4 Concern and Martha's Rule data. The James Paget team will share insights. Learn how their tech is solving data issues and boosting patient safety.