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CQC’s Latest Changes – The New Single Assessment Framework.

The CQC has now completed its national rollout of the new Single Assessment Framework. But what does that mean for your CQC ratings?
| Heather Lowery | Healthcare

In February 2024, the Care Quality Commission (CQC) completed its nationwide rollout of the new Single Assessment Framework, signalling a significant shift in how healthcare providers are evaluated.

The changes were born out of a necessity to streamline processes, enabling providers to focus on what truly matters to people, while also better reflecting the realities of care delivery across different services and local areas. This unified framework aims to connect registration activities with quality assessments.

So, what exactly has changed, and how can you ensure your organisation thrives under this new system?

What Has Changed?

While the core Quality ratings and the Five Key Questions remain unchanged and pivotal to the CQC's approach, there are some significant changes with how it works. Notably, the Key Lines of Enquiry (KLoEs) and prompts have been replaced with succinct Quality Statements.

This shift aims to eliminate redundancy and duplication across the previous four assessment frameworks, allowing the CQC to zone in on specific topic areas under each key question. Additionally, these Quality Statements are intricately linked to relevant regulations, for a clearer understanding for providers.

What is a Quality Statement or a We Statement?

Quality Statements, expressed as 'We Statements,' nestle under the five key questions, providing a comprehensive framework for assessment.

For instance, the 'We Statement' for Safeguarding is:

"We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately."

Each Quality Statement is accompanied by a detailed breakdown, outlining the specific criteria providers must meet to adhere to the standard set.

What is an I Statement?

Complementing the We Statements are I Statements, which encapsulate what individuals deem crucial concerning each Quality Statement.

For example, the I Statement for Safeguarding is:

"I feel safe and am supported to understand and manage any risks."

These statements emphasise the personalised aspect of care and underscore the importance of meeting individual needs and preferences.

How Can You raise your CQC ratings against the new CQC single assessment framework?

To excel under the new CQC Single Assessment Framework, healthcare providers must leverage innovative tools and strategies. Software solutions like Oversight from InPhase offer a tailored approach to measuring, analysing, and improving performance.

Oversight simplifies the assessment process through a centralised evidence library, allowing users to attach evidence to multiple We Statements effortlessly. Moreover, the platform facilitates the review and update of evidence, ensuring compliance and alignment with Quality Statements.

Oversight from InPhase has demonstrated its efficacy in elevating CQC ratings. With documented instances of raising the ratings of customer groups by two levels within nine months, it stands as a testament to the impact of leveraging advanced technology in quality management.

For more information on how Oversight from InPhase can help you raise your CQC ratings, the recording of our February web conference is now available to watch. Click here to watch the recording.

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