Articles in Category: Industry

Softening the Blow of COVID-19

How the pandemic impacted urgent and emergency services…and how the right digital platform can help mitigate the impacts of the next wave..

Softening the Blow of COVID-19

It’s common knowledge that COVID-19 had a huge and unprecedented impact on healthcare, and quantifying that impact fell to the CQC. That’s why earlier this year, they issued a report on how urgent and emergency care services were affected by the pandemic during winter 2020 and discussed the actions they took to provide constructive support.

HSJ Patient Safety Award Nomination for InPhase Customers, Wirral Community Trust

How the right digital framework can transform Care Home assurance in the face of Covid.

HSJ Patient Safety Award Nomination for InPhase Customers, Wirral Community Trust

Since they first began in 2018, the HSJ Patient Safety Awards have been dedicated to recognising safety, culture, and experience in patient care. They’re designed to celebrate the teams at the frontline that improve standards of patient safety and drive cultural change to minimise risk, enhance quality of care and ultimately save lives.

Exploring the CQC’s New Monitoring Approach

What the new changes mean for NHS Trusts and private healthcare providers.

Exploring the CQC’s New Monitoring Approach

In March 2020, the COVID-19 pandemic caused the CQC to change its monitoring approach and suspend its routine inspection programme. Exceptional circumstances called for exceptional measures, so the CQC adapted and adopted a mix of on-site and off-site methods as part of the new “Emergency monitoring approach.”

Is Your Healthcare Board Assurance Framework Fit For Purpose?

How to ensure your Trust's BAF is up to the job

Is Your Healthcare Board Assurance Framework Fit For Purpose?

Change happens fast and so do risks, so how certain are you that your Trust’s BAF is actually up to the job?

The world has changed, and keeps changing. NHS and healthcare providers are continuously expected to deliver more for their money, even under unprecedented circumstances and in the midst of challenges that few could have foreseen.

The Human Cost of Failing Quality Assurance

How systemic failures lead to more than just fines

The Human Cost of Failing Quality Assurance

Last week, the CQC issued a press release announcing that a Nottinghamshire care home had been fined over £150,000 for failing to protect its residents from avoidable harm, after a resident with a history of problematic and aggressive behaviour caused another resident to fall and sustain a head injury.

Waiting Times...or Wasting time? A little digitisation that can help NHS service recovery.

Combining Quality and Efficiency in the NHS and Healthcare Recovery

Waiting Times...or Wasting time? A little digitisation that can help NHS service recovery.

The COVID-19 pandemic has impacted the NHS and UK health system in previously unimagined ways.

Elective and diagnostic activities have been highly disrupted, leading to a significant backlog of patients waiting for treatment.

Many people suffering painful joint and bone conditions, ear nose and throat and ophthalmology issue and undiagnosed cancers and mental health conditions will be part of that backlog.

Why KPIs and KLoEs Aren’t Really Driving Continuous Improvement and Statistical Analysis in Healthcare

How the right performance management solution helps you avoid the "messy middle"

Why KPIs and KLoEs Aren’t Really Driving Continuous Improvement and Statistical Analysis in Healthcare

For healthcare providers, Key Lines of Enquiry (KLoEs) and Key Performance Indicators (KPIs) are an integral part of the culture, as they help ensure that the services they provide meet fundamental standards of quality and safety. Audits and inspections (such as those performed for the Care Quality Commission) often take up vital time and resources as they collect commentaries and evidence to ensure those standards are reached.


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