Supplier Management

Manage the whole supplier life cycle

Successful commissioning means delivering the right outcomes at the right cost. It embraces an inclusive approach to fulfilling public supply lines to citizens, and you can deliver the entire process, end to end in InPhase.

Simple to administer suppliers and contracts

Portal for each supplier

Rolls up supplier performance to outcomes

From inception to delivery and review:

Plan

InPhase 3d visual modelling tools enable you to quickly and easily

  • Define corporate and service outcomes, and clearly identify the gap in delivery.
  • Clearly define key Success KPI’s and critical milestones.
  • Design the agreement.
  • Modelling can include aggregated SLA’s and Projects including statistical calculations of the agreement.
  • Interactively build the structure of the Agreement, showing objectives, projects, initiatives alongside owners, risks and costs.
  • Define and implement process standardisation.
  • Manage risks in the Partnership.
  • Align multiple suppliers to key outcomes at all levels of the business.

Do

  • Easily on-board new suppliers.
  • Automated Performance Alerts notifying of performance breach.
  • Build in from day one first line contingency planning and corrective actions.
  • Assure yourself that contingency plans been actioned.
  • Drill-down view into corrective actions and fix plans.

Review

  • Real-time reporting direct form the suppliers against the agreement and joint outcomes.
  • Reporting against the SLA model is completely flexible and new reports can be designed by you, but includes common reports like:
    • Are the contractual obligations being met?
    • Exception reporting against good and poor performance (including an understanding of both cause of poor performance and the effect this has)
    • Remedial action modelling.
  • Improve service quality and assess the gap in between design and implementation.
  • Value for money direction in travel of each commissioned service and outcome.

Analyse

  • Built in compliance and regulatory responsibilities at each level
  • Clear reporting of compliance with regulations and standards
  • Aligned data from operational systems provides real-time reporting if desired closing the loop on analysis
  • What if modelling
  • Scenario modelling (cost input to likely output)
  • Track compliance to the contractual and business obligations
  • Control and reduce financial risk
  • Alerting on key triggers such as contract renewal dates

The rapid implementation of InPhase enabled the Council to continue to provide a quality service to its leadership team during the change of systems.

Brent County Council

Next Capability
Quality Assurance

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