PerformancePlus® is increasingly being used by our customers to manage the delivery of large scale complex service level agreements with third party suppliers. Whether this is NHS Commissioning Practice, Managed Service Suppliers or large scale commercial project, PerformancePlus® can help your organisation to:
- Ensure compliance to the contractual and business obligations
- Reduce the cost of on going delivery
- Improve service quality
- Control and reduce financial risk
- Manage risks in the Partnership
PerformancePlus® will even enable you to track and manage some of the softer performance issues, where specific KPI’s and facts are not easily quantifiable.
“Many governments are currently pursuing consolidation or shared services
strategies. A major obstacle to consolidation is that the ‘IT customers’ are
usually very concerned about how it will end up, whether service will degrade,
and whether the bill they receive is an accurate reflection of services rendered.”
How will the software help you:
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Design the agreement:
- Using the visual modelling tools in PerformancePlus® you can interactively build the structure of the Agreement, showing objectives, projects, initiatives alongside owners, risks and costs.
- Modelling can include aggregated SLA’s and Projects including statistical calculations of the agreement.
- Built in compliance at each level.
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Build in from day one contingency planning, corrective actions and gap analysis
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On going reporting against the agreement:
On going reporting against the SLA model is completely flexible and new reports can be designed by you, where not already provided.
- Are the contractual targets and triggers being met
- Exception reporting against good and poor performance (including an understanding of both cause of poor performance and the effect this has)
- Remedial action modelling, and subsequent impact over time.
- Where have contingency plans been actioned
- Compliance with regulations and standards
- Automated Performance Alerts notifying of performance breech
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Aligned data from operational systems provides real time reporting if desired.
- Making an improvement: Using the interactive modelling capability in PerformancePlus® in year changes can be made to the SLA if desired to accommodate a different strategic direction to achieve a better result. Time handling ensures you can see these different approaches throughout the year.
You will notice from this structure that PerformancePlus® will support the full Plan / Do / Review process for any SLA, within any type of organisation.
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