However, many don’t have adequate technologies available to them, or the expertise to design a world-class program to assess and manage supplier performance. The solution from InPhase enables you to indentify high value strategic suppliers and focus on making improvements in the biggest win areas first.

InPhase SLA is ideal to manage the delivery of small contracts through to globally deployed large scale complex service level agreements, including tracking and monitoring the impact of their operational delivery on your overall outcomes. Whether this is Public Sector Commissioning, commercially managed service suppliers or large scale commercial projects,

InPhase® can help your organisation to:

• Ensure compliance to the contractual and business obligations

• Reduce the cost of ongoing delivery

• Improve service quality

• Control and reduce financial risk

• Manage risks in the Partnership

• InPhase will even enable you to track and manage some of the softer performance issues, where specific KPI’s and facts are not easily quantifiable. How will the software help...

Design the agreement?

Using the visual modelling tools you can interactively build the structure of the agreement, showing objectives, projects and initiatives alongside owners, risks and costs.

Modelling can include aggregated SLA’s and Projects including statistical calculations of the agreement costs and/or penalties.
Built in compliance at each level.  Build in from day one contingency planning, corrective actions and gap analysis.

On-going reporting against the agreement?

Ongoing reporting against the SLA model is completely flexible and using pre-configured and new custom reports designed by you.

• Are the contractual targets and triggers being met?

• Exception reporting against good and poor performance

• Remedial action modelling, and subsequent impact over time.

• Where have contingency plans been activated?

• Compliance with regulations and standards

• Automated Performance Alerts notifying of performance breech

• Automated next day data or immediate access to data from operational systems provides real time reporting if desired.

Improve Performance

Using the interactive modelling capability in year changes can be made to the SLA if desired to accommodate a different strategic direction or tactical shift to achieve a better result. Time handling ensures you can see these different approaches throughout the year.

You will notice from this structure that will fully support the full Plan / Do / Review for any SLA, within any type of organisation.