Buckinghamshire Fire & Rescue Case Study
No longer a single performance management system, we have a portal of business intelligence, that turns raw data into meaningful information which in turn, supports the continuous development of a performance culture across the service.
With access to real-time information and self-service tools where data is obtained from multiple platforms/sources, we now have the ability to carry out analysis with less reliance on our Information Team which enables us to understand the needs of our communities and apply the appropriate service provision.
Ok, we’ve done all this and collected all the intelligence we need which we know will lead to better decision making. But! Do we have a happily ever after? … NO! Everyone working for Buckinghamshire Fire and Rescue understands the need to actively participate in building upon and using our business intelligence to enable evidence based decisions that refine organisational strategy.
We’re under no illusion that we’ve finished development, in fact we are only now commencing our journey. Over the coming months, further development will be taking place, bringing together a wider range of business processes, along with the necessary steps that support the “Open Data” agenda in providing our citizens with a portal for accessing key information. Furthermore, we will have the ability to access this level of information on the go. With real-time information, it’s going to be an invaluable asset at key events.
Here in Buckinghamshire Fire & Rescue we are all, most definitely, “inspired to improve”.
Chief Fire Officer / Chief Executive
Buckinghamshire & Milton Keynes Fire Authority