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Performance Management | Business Intelligence | Analytics | Open Data

An intelligent software solution.

Covering all aspects of...

Business Management

Business Management

Align everyone’s activity to the business, departmental and team priorities. See if actions are having the desired effect. Collaborate for better, faster decision making.

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Business Intelligence

Business Intelligence

Leverage one of your best hidden assets – your pool of data and intelligence. Find killer issues, undertake what if and trend analysis.

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Reporting and Analytics

Reporting and Analytics

Simple, beautiful dashboards, reports, infographics and visualisations that bubble up your most important data and concerns.

Drive cashable savings and automate report production, including the Board Report.

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Open Data

Open Data

Reduce requests from the public and other stakeholders quickly and easily. Share data on an open platform in just a few minutes.

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An ever growing customer base, all furthering their performance culture with InPhase.

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Nottinghamshire OPCC Case Study

The role of the Police and Crime Commissioner (PCC) in the UK, is to be the voice of the people and hold the police to account. PCC’s are responsible for the totality of policing. Achieving this, and ultimately cutting crime by delivering an effective and efficient police service within their force area, requires innovative, effective and modern solutions. InPhase Policing supports these goals helping PCC’s meet their Business Management, Performance monitoring and reporting requirements – all in one easy to use solution.

InPhase brings together multiple sources of data to enable analysis and reporting against the Police and Crime Plan, together with providing scorecards and dashboards that can be generated in real time, available for publication or accessible by authorised partners and stakeholders.

We asked Nottinghamshire Office of the Police and Crime Commissioner to provide feedback on InPhase following their implementation...

Fylde Borough Council felt it important to capture, in one location, all their performance information and key corporate planning tasks. In order to engage all of its potential users, they would need to deliver all of this in a visually pleasing and easy to navigate webbased solution.

What was the original need of the PCC?

We wanted a solution to secure a systematic office management system for the Nottinghamshire Office of the Police and Crime Commissioner (NOPCC). To achieve this we needed a reliable, efficient and real time platform to deliver and share a whole range of information. From this we could not only monitor and report on performance, but importantly manage delivery of the Police and Crime Plan… our goals and objectives.

Aligned to this we required a tool to streamline the management of key administration process of the Office of the Police and Crime Commissioner (OPCC).

What were the key objectives that InPhase delivered?

  • An integrated, streamlined application solution to support the delivery of the Police and Crime Plan across the police, community safety and criminal justice.
  • A more effective OPCC, managing and monitoring strategic aims, business planning, performance and controls, financial and non-financial consolidation to demonstrate efficient and effective delivery of policing outcomes over the Force area of Nottinghamshire.
  • Improved reporting, budget reporting, performance scorecards, intelligence, commissioning, risk management, programmes and projects, process management appraisals and actions across multiple agencies.
  • Robust audit and monitoring for easier compliance.
  • Help drive efficiencies in sustainable service delivery and information management.
  • Reduce bureaucracy and improve the rationalisation of the number of paper based systems for the OPCC.

How well did the implementation go?

We cannot thank InPhase enough. Their assistance, support and training was – and is – excellent.

How long did it take to implement?

We built the database up over a few days, whilst on our training. We have various sections built and below is a screenshot of the front screen with the key areas of the database on the right:

We’ve also expanded use of InPhase beyond the original business case. The power of something like InPhase is it’s ability to evolve and expand as you need, in line with business demands.

What benefits have been gained?

Well, InPhase is a fully integrated solution and its incredibly flexible. Nottinghamshire PCC use it for this, now joined up ways of managing.

Working Relationship Agreement

Tracking of services and information requests.

Management of NOPCC Actions

Central logging of requests for service and general enquiries, management and monitoring of correspondence and actions of the NOPCC.

Police and Crime Plan

Programme, risk and performance management of the Plan, together with the Joint Strategic Assessment.

Business Plan

Monitoring of the delivery of the Plan and contributions of each of the statutory members.

Team Tasking

Tasking and monitoring of the NOPCC team.


Report monitoring, management of the Forward Plan, requests for reports, emails and action logs, tracking of audits, reviews, and inspections and the Commissioners responses, management of executive decision making process and requests for information from the Commissioner.

Financial management

Monitoring and reporting on the NOPCC budget, collaboration (under section 22), grant funding, efficiency and effectiveness and demonstration of value for money of the Police and Crime Plan.

Programme and project management

To manage projects from blueprint to delivery.

Community Engagement and Consultation/Market Research

Logging, analysis and performance monitoring.

Volunteers and Mystery Shopping

Logging, analysis and report writing.


Media handling, recording and logging press releases.

Partners and Stakeholders

Management of the database on contacts

Complaints and Freedom of Information

Management, monitoring and report production.

A large part of how we view performance is linked to how the citizen sees us. We take particular care to ensure the views of the public are taken account of when we plan for the future.


InPhase has developed a solution designed for PCC’s to better manage their business, become more efficient in their own processes, w2ork more effectively with partners and the public, whilst driving performance through the Police & Crime Plan.

InPhase is a cost effective, easy to use, quick to implement and intuitive solution that will quickly become the heartbeat of any PCC’s office, providing one place to manage:

  • The Police & Crime Plan
  • Pledges & Priorities
  • Constabulary Performance
  • Crime Data
  • Correspondence & Communications
  • Programmes & Projects
  • Risks & Actions
  • Governance
  • Financial Reporting

to help:

  • Achieve an efficient and effective police for their area;
  • Ensure the Force is successfully delivering it’s goals and the needs of the public
  • set the police and crime objectives for their area through a police and crime plan;
  • set the force budget and determine the precept;
  • contribute to the national and international policing capabilities set out by the Home Secretary; and
  • bring together community safety and criminal justice partners, to
  • make sure local priorities are joined up.

Tags: Business Intelligence, Performance Management, OPCC

Decision Support in Any Sector

InPhase can help at any level of any organisation.

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See what our customers have to say

  • The Implementation of Inphase within our department has revolutionised our approach to performance management, supporting us to provide a robust evidence based service through attractive, easy to use , interactive reporting solutions.

    Ruth, Information Governance Performance Management Officer, Cumbria Partnership NHS Foundation Trust
  • NHS Stockport holds over 300 contracts with healthcare providers, so keeping track of data can be complicated and time-consuming. InPhase allows us to give staff easy access to the most up-to-date information.

    We also use the system for organisational risk management and to track performance on the internal projects we are running to make improvements. InPhase is the tool that allows us to correlate work from across different teams within the organisation and see the bigger picture.

    For me, this is the difference between the ability to provide information and intelligence in our Board reporting.

    Angela, Head of Strategic Development - NHS Stockport CCG
  • We love it, it’s incredibly easy to use, and saves us a ton of time. From answering FOI requests, councillors questions, visually showing how staff are contributing to our Corporate Plan, our portal ticks all boxes - being transparent online 24/7.

    If you're printing monthly or quarterly reports, you’re wasting time and money if you don’t have a Citizens Portal.

    Alex, Performance & Improvement Manager - Fylde Borough Council
  • InPhase does everything it says on the tin. By providing a single solution we are able to report a single version of the truth to all levels of management creating efficiencies and developing a performance culture throughout the whole organisation.

    Lincolnshire Community Health Services
  • InPhase BMS is an excellent toolbox for managing our changing business.

    Performance Manager, Thanet
  • Any company considering the implementation of two or more performance management tools (which will be any major enterprise) would be shooting itself in the foot if it did not pay serious attention to InPhase in the process.

    Bloor Research, Europe’s leading independent IT research
  • The application, which is totally integrated with MS Office is easy to understand and intuitive. No IT skills are prerequisite to set up a model and therefore organisations can actively alter their performance measurement tool according to the continuous changes in the business world.

    Judge Institute, Cambridge University
  • Following the tender process and site visits, it has become clear that InPhase is more than just a ‘measures database'. The ability to map objectives, services and plans means that InPhase is a very sophisticated performance management tool.

    Head of Performance and Scrutiny, Shropshire County Council
  • The inspector was very impressed with the citizen portal:-

    ‘The new Performance Portal shows Blaby's commitment to transparency regarding their performance. Performance against all 27 performance measures are made available to meet the scrutiny of the most discerning customers’

    We have found PORTAL easy to use and make changes especially now that the admin area has been refined.

    Jacqui, Performance & Systems Officer - Blaby District Council
  • Within 6 weeks, the system held the Council’s full corporate performance framework, key users were trained, data was entered, and reports were designed and produced.

    City Council
  • By inputting a minimal amount of information, InPhase was able to turn this into comprehensive reports - in other words the system does the work for you!

    Performance Manager, Lincolnshire County Council
  • I found the system both easily accessible and, more importantly for me, straight forward to use. Of particular benefit was the ability to look at performance and comments in respect of the previous quarters to ensure consistency as well as the ability to have access to reports summarising overall performance of a specific area.

    Lincolnshire Fire and Rescue
  • I would not hesitate to recommend InPhase as both the product and the people have exceeded my high expectations. Our organisation has embraced the new performance and project management system quickly and it has become the central vehicle for monitoring all of our strategic programmes and related projects. Keep up the good work InPhase!

    Berkshire East PCT
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