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Performance Management | Business Intelligence | Analytics | Open Data

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Performance Management

Performance Management

Real-time strategic planning, collaborative goals and performance conversations.

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Business Intelligence

Business Intelligence

Connect an almost infinite amount of datasets for the best analysis of your data. Align to your outcomes, projects, KPI’s and actions for effective decision support.

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Reporting and Analytics

Reporting and Analytics

Simple, beautiful dashboards, reports, infographics and visualisations that bubble up your most important data and concerns.

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Open Data

Open Data

Set your data free with open public performance portals.

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An ever growing customer base, all furthering their performance culture with InPhase.

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Fylde Borough Council Case Study

Fylde Borough Council serves the residents of Lytham and St. Annes on the coast of Lancashire. Fylde is a relatively affluent area and many of the residents are retired professionals who consistently demand high quality services from their Local Authority.

Key Deliverables:

A single integrated front end solution that enables key user across the business to access information and data from multiple sources. This includes full workflow management, structuring data in many ways and being able to self-service a host of integrated information.

The Challenge:

Fylde Borough Council recognises a need to better manage performance and increase efficiency whilst existing on a diminished budget, in a challenging financial climate for Local Authorities in the UK. Previous systems were restrictive, incomprehensive and required significant manual intervention by Fylde Borough Council in order to obtain the vast data from across the business including performance, project planning, audit and risk information needed to better manage the organisation.

Fylde Borough Council felt it important to capture, in one location, all their performance information and key corporate planning tasks. In order to engage all of its potential users, they would need to deliver all of this in a visually pleasing and easy to navigate webbased solution.

A standardised global approach to corporate reporting with everyone accessing the correct data from the right sources, at the same time would enable better business decision making. Associating the same data to numerous reports would also save a significant amount of time and reduce duplication of effort across the different services.

Finally, under financial constraints that Local Authorities are currently working with, a priority was to identify the best value for money solution for Fylde Borough Council.

The Solution:

After a rigorous and detailed selection process, Fylde Borough Council chose InPhase to deliver their Performance Management, Business Intelligence and Reporting Solution, which was implemented in 2012. The results have been outstanding!

InPhase have helped deliver a solution which is fun, easy to use and now embedded in the culture of the organisation. InPhase is accessed frequently by over forty users, 80% of which are Managers or Directors.

However, with the entire organisation focused on achieving their goals, performance improvement and a target driven ethos runs throughout each individual service area.

We are happy with the progress we have been making using InPhase for performance reporting and action planning which is becoming a big success with employees across the council saving us time and money.

Alex Scrivens, Fylde Borough Council.

Council have achieved a standardised approach to reporting. Service plans are managed in Inphase with individual teams being able to setup objectives and action plans, albeit with a significant reduction to duplication. Scorecards are visible on the website & the look and feel can be very easily.

Scorecards are visible on the website & the look and feel can be very easily altered and branded to fit in seamlessly with Fylde Borough Councils corporate standards, without the need for consultancy or additional cost. Indeed, the implementation was quick and easy, with Fylde using a standard InPhase template, which were used to capture Audit, Risk, Service and other key operational plans.

The support has been fantastic and the team at InPhase always have time for the customer.

Alex Scrivens Fylde Borough Council

With everyone buying into the Performance solution, InPhase is frequently accessed live in Corporate Planning meetings, Quarterly Management meetings and Directorate Meetings. Who needs paper based reporting?!

The software has exceeded our expectations. Using the easy to use features we have been able to embed all our performance measures, Service Plans, Audit and Risk actions to capture service delivery requests the ‘once and use numerous times’ reducing duplication.

Alex Scrivens, Fylde Borough Council

Performance data, Risk assignments, Audit Actions, Service Plans and Tasks can all be managed in one place, with a 95% increase in the response rate witnessed after implementation. Under performing service areas are highlighted at very early stages, with actions quickly assigned to minimise the impact. Overall performance has improved significantly across each service line.

Conclusion:

InPhase and Fylde Borough Council have demonstrated that a true partnership approach can reap huge rewards for all concerned. The software has enabled Fylde Borough Council to significantly improve their business planning, execution and performance management.

Streamlining and efficiency savings have been created along with process improvement and a more focused, results orientated organisation.

InPhase is now embedded in the culture at Fylde and this is a partnership that promises to grow and develop over time.

InPhase has proved to be a superb value for money corporate performance management solution for the Council.

Alex Scrivens, Fylde Borough Council

Tags: Local Authority, Business Intelligence, Performance Management, Open Data

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See what our customers have to say

  • The Implementation of Inphase within our department has revolutionised our approach to performance management, supporting us to provide a robust evidence based service through attractive, easy to use , interactive reporting solutions.

    Ruth, Information Governance Performance Management Officer, Cumbria Partnership NHS Foundation Trust
  • NHS Stockport holds over 300 contracts with healthcare providers, so keeping track of data can be complicated and time-consuming. InPhase allows us to give staff easy access to the most up-to-date information.

    We also use the system for organisational risk management and to track performance on the internal projects we are running to make improvements. InPhase is the tool that allows us to correlate work from across different teams within the organisation and see the bigger picture.

    For me, this is the difference between the ability to provide information and intelligence in our Board reporting.

    Angela, Head of Strategic Development - NHS Stockport CCG
  • We love it, it’s incredibly easy to use, and saves us a ton of time. From answering FOI requests, councillors questions, visually showing how staff are contributing to our Corporate Plan, our portal ticks all boxes - being transparent online 24/7.

    If you're printing monthly or quarterly reports, you’re wasting time and money if you don’t have a Citizens Portal.

    Alex, Performance & Improvement Manager - Fylde Borough Council
  • InPhase does everything it says on the tin. By providing a single solution we are able to report a single version of the truth to all levels of management creating efficiencies and developing a performance culture throughout the whole organisation.

    Lincolnshire Community Health Services
  • InPhase BMS is an excellent toolbox for managing our changing business.

    Performance Manager, Thanet
  • Any company considering the implementation of two or more performance management tools (which will be any major enterprise) would be shooting itself in the foot if it did not pay serious attention to InPhase in the process.

    Bloor Research, Europe’s leading independent IT research
  • The application, which is totally integrated with MS Office is easy to understand and intuitive. No IT skills are prerequisite to set up a model and therefore organisations can actively alter their performance measurement tool according to the continuous changes in the business world.

    Judge Institute, Cambridge University
  • Following the tender process and site visits, it has become clear that InPhase is more than just a ‘measures database'. The ability to map objectives, services and plans means that InPhase is a very sophisticated performance management tool.

    Head of Performance and Scrutiny, Shropshire County Council
  • The inspector was very impressed with the citizen portal:-

    ‘The new Performance Portal shows Blaby's commitment to transparency regarding their performance. Performance against all 27 performance measures are made available to meet the scrutiny of the most discerning customers’

    We have found PORTAL easy to use and make changes especially now that the admin area has been refined.

    Jacqui, Performance & Systems Officer - Blaby District Council
  • Within 6 weeks, the system held the Council’s full corporate performance framework, key users were trained, data was entered, and reports were designed and produced.

    City Council
  • By inputting a minimal amount of information, InPhase was able to turn this into comprehensive reports - in other words the system does the work for you!

    Performance Manager, Lincolnshire County Council
  • I found the system both easily accessible and, more importantly for me, straight forward to use. Of particular benefit was the ability to look at performance and comments in respect of the previous quarters to ensure consistency as well as the ability to have access to reports summarising overall performance of a specific area.

    Lincolnshire Fire and Rescue
  • I would not hesitate to recommend InPhase as both the product and the people have exceeded my high expectations. Our organisation has embraced the new performance and project management system quickly and it has become the central vehicle for monitoring all of our strategic programmes and related projects. Keep up the good work InPhase!

    Berkshire East PCT
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